I Am Having Streaming Issues. What Should I Do?

Here are the recommended troubleshooting steps when you experience streaming issues:

Website troubleshooting:

1) Try to log out and log back in.

2) Clear cache and cookies.*

         *Instructions are linked per device

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

3) Try incognito or private browsing.*

             *Instructions are linked per device

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

4) Relaunch your internet connection. If no other programs or sites are running and your connection is slow, power cycle your modem and/or router. To do this, unplug your modem, as well as any wired or wireless router you are using, for about 10 seconds. Then re-plug the device(s). Wait a few minutes as your Internet connection resets and then try to view the game again.

5) Try using another device.

App troubleshooting:

Uninstall the app > Restart the device > Re-install the app*

        *Instructions are linked per device

• Android Uninstallation
• Android Re-installation
• iOS Uninstallation
• iOS Re-installation
• ROKU - Remove a channel
• ROKU - Add a channel

If issue persists, please submit a ticket using the chatbot located at the bottom right corner of the page. Kindly include the following details: 

* The device you are using (make and model)
* Are you on the app or website?
* If you are on the website, what browser are you using?
* Screenshot of the error message
* Other troubleshooting steps you have tried